Notice of complaint submision

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In accordance to the article 10. item 3. of customer protection law we inform the travel contractors/passengers that they can deliver a complaint on the quality of contracted services in written within 8 days after the travel period has expired in the following way:

Adress:
TRAVELANA- putnička agencija d.o.o.
Andrije Medulića 8/A
51000 Rijeka

FAX number: 051 / 336 562

E-mail address: travelana@ri.t-com.hr

Contractors/passengers instructions for partly consumed/used services are described in the article 13 of General terms and conditions that are available on the following link: General terms and conditions

The confirmation of complaint receival will be delivered to you without any postponement. The reply to your complaint will be delivered to you in writing the latest as 15 days from the complaint receive date.

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